Return & Refund Policy
Last Updated: March 6, 2026
At Betroza, your satisfaction is our top priority. We want you to love your gear, but if something isn't quite right, we’ve made our return process as simple and transparent as possible.
Quick Summary
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Return Window: You have 30 days from the date you receive your order to initiate a return.
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Condition: To qualify for a return, items must be in their original, unused condition, complete with all tags, packaging, and included accessories.
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Coverage: This policy applies to all orders placed within the United States.
Return Costs
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Defective or Incorrect Items: If your order arrives damaged, defective, or is not what you ordered, please reach out immediately. Betroza will cover all return shipping costs in these instances.
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Change of Mind: If you’ve had a change of heart, the item doesn't fit, or you simply prefer something else, you are responsible for the return shipping costs. Please note that original shipping charges are non-refundable.
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Restocking Fees: We don’t believe in them. Betroza charges zero restocking fees.
How to Initiate a Return
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Get in Touch: Email us at support@betroza.com with your order number and a brief note about why you’re returning the item.
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Prepare Your Package: Securely pack your item in its original box or bag, ensuring all tags and materials are included.
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Ship It: Follow the instructions provided by our support team in your return authorization email to send the package back to us.
The Refund Process
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Inspection: Once your return arrives at our facility, our team will inspect the item to verify it meets our return criteria.
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Timeline: Once approved, we will process your refund within 7 business days. Depending on your financial institution, it may take an additional 7 business days for the funds to reflect in your account.
Exchanges
Found something you’d rather have instead? If you need a different size, color, or a completely different product, reach out to our team at support@betroza.com and we will guide you through the exchange process.
A Note on Non-Returnable Items
Certain items, due to their nature, hygiene, or safety requirements, are ineligible for return. If an item is non-returnable, it will be clearly noted on its specific product page.
Contact Us
We strive to respond to all inquiries—whether by phone or email—within 12 hours during the business week.
